Connected care starts with one patient record.
Bring appointments, clinical notes, diagnostics and billing together with NXH Care. Give your teams the information they need to manage each visit and coordinate the next step, from a single clinic to a hospital or healthcare group.
Follow the patient journey in one connected system
Each team contributes to the same record. The workflow adapts to the services involved in the visit.
- Book the visit Patient found, appointment chosen
- Prepare for care Identity, payer and consents confirmed
- Check coverage Eligibility and approvals for planned care
- Record the consultation Intake, findings and plan together
- Coordinate next steps Tests, imaging and prescriptions followed
- Complete the visit Documents issued, follow-up arranged
Patient care
Revenue cycle
Give every team a clearer view of the visit
-
For your clinical team
Review the patient's history, record the consultation and place orders from a connected workspace.
-
For your operations team
Follow appointments, patient queues and departmental worklists so you can see where attention is needed.
-
For your finance team
Connect recorded clinical activity with billing, and manage approvals and claims when insurance workflows are enabled.
Explore the workflows your team uses every day
Start with the outpatient workflow in Care Clinics. Add diagnostics and insurance workflows with Care Clinics Pro, or extend into nursing, inpatient, emergency and theatre care with Care Hospitals.
- Built for
- Clinics, medical centres, multi‑specialty hospitals and diagnostic labs
- Used by Clinicians, nurses, pharmacy, lab, billing
- 23
- Modules
across 5 bands
Choose a module to explore
1 of 23 modules
Patient Registration
Create a usable patient record with guided registration, validation before saving and support for duplicate prevention. Reception can find returning patients before creating another record and capture the information needed by the teams involved in care. Included in every Care plan, this module establishes the patient identity that the visit depends on.
Explore this moduleScheduling & Appointments
Book the clinician, room and time against availability from the doctor’s sessions. NXH Care supports double-booking prevention and drag-and-drop rescheduling, helping reception manage appointments in the clinical workflow. Use the module to review how your team offers appointments and handles changes, with patient-facing access considered separately through the Patient portal add-on.
Explore this moduleCheck-in & Payments
Take patients from arrival to checkout. NXH Care guides check-in through identity, eligibility, consents and copay, adds walk-ins straight to the queue, and shows arrivals on a live board and waiting room display. Checkout holds a patient who still owes a balance until payment is recorded in Billing or a supervisor overrides with a reason. Charges, payments and receipts are handled in Billing.
Explore this moduleClinical Documentation & EMR
Keep vitals, allergies, history and clinical notes together in the consultation workspace. NXH Care provides structured fields, templates, ICD-10 and CPT lookup, and optional dictation transcribed on the customer’s own infrastructure. The treating doctor signs the note, which is then frozen, and any later change is a signed addendum linked to the original.
Explore this modulee-Prescribing
Search medicines by brand or generic name and prepare prescriptions within the patient’s Care record. The workflow presents allergy and interaction alerts for clinical review and keeps any override with its reason. The treating professional is responsible for the decision, and pharmacy dispensing depends on the selected plan or add-on.
Explore this moduleOutpatient Management
Connect reception, triage, consultation, orders, prescriptions and billing within one outpatient visit. NXH Care keeps waiting times visible and supports follow-up booking during the consultation. Teams can continue from the context already recorded, while the selected Care plan determines the diagnostic and insurance workflows available alongside the core outpatient service.
Explore this moduleBilling & Charge Capture
Connect recorded care with its financial outcome. When a consultation is signed, NXH Care opens a draft bill and composes charges from procedures, laboratory, radiology and dispensed medication, priced from the service catalogue or the payer’s tariff. The total is divided between insurer and patient, and discounts, refunds and adjustments are limited to permitted roles and audited.
Explore this moduleMedical Records Management
Follow completion, access and release of the medical record. NXH Care lists incomplete records against the responsible clinician, logs views of patient records, runs release of information requests with a disclosure log, and asks for a reason before a chart is opened outside the care team. A different person reviews that access. Retention and disclosure decisions stay with your organisation.
Explore this moduleStaff Messaging
Keep staff conversations inside Care with direct messages, department or team channels, conversation search and unread counts in the menu. The module gives colleagues a shared communication space alongside their clinical work. Included in every Care plan, it supports day-to-day discussion while formal clinical documentation remains in the patient record workflow.
Explore this moduleReports & Operational Insights
Review appointments, waiting times, encounters, collections and outstanding amounts through the facility overview. NXH Care also offers branch comparisons, audit and cross-facility access reporting, and an NCD worklist of patients overdue for review. Use these views as the starting point for operational discussion, investigation and follow-up decisions by your team.
Explore this moduleClinical Orders & Results
Connect the laboratory request with the result in the patient visit. NXH Care sends orders to the lab, tracks specimens by barcode and returns flagged results beside the original request. Clinicians can review the result in context, while the Laboratory module provides the associated result-entry and authorised verification workflow for the team.
Explore this moduleLaboratory Management
Follow each specimen from collection to a verified result. NXH Care tracks specimens by barcode, checks values against reference ranges, flags abnormal and critical results and alerts the ordering clinician. A different authorised person verifies every result before release, and a rejected quality control run holds release. Analyser results can arrive by HL7 and pass the same checks. Included in Care Clinics Pro and Care Hospitals.
Explore this moduleRadiology & Imaging
Connect imaging requests, studies and radiologist reports with the patient visit. NXH Care records the study, holds image and DICOM files with a browser viewer, and shows the signed impression on the encounter. It does not exchange DICOM with modalities or a PACS and does not record radiation dose, so scope any equipment connection with the team before agreement.
Explore this moduleInsurance Claims & Approvals
Keep the insurance workflow attached to the patient visit. NXH Care checks eligibility where the payer’s service is connected, tracks prior authorisations, builds claims from the visit record for the payer’s gateway and checks them against payer rules. Submission, acknowledgement, decision and payment are separate statuses, and a rejection carries its coded reason into a correction and resubmission.
Explore this moduleWard Nursing
Give each nursing shift a clearer picture of the ward. NXH Care scores each patient’s latest vitals with NEWS2 and ranks inpatients on the nurse dashboard. Morse falls, Braden and MUST assessments, fluid balance and care plans stay in the record, and the system drafts an SBAR handover from the chart for the nurse to edit and sign. Scores support nursing judgement and do not send escalations.
Explore this moduleInpatient & Bed Management
Coordinate the stay from admission to discharge. NXH Care shows each bed’s recorded state across wards, lists admitted patients waiting for a bed, and records transfers with a reason. Discharge stays locked until the summary, nursing note, follow-up and final bill are in place, then the bed goes to cleaning and housekeeping is asked. Included in Care Hospitals.
Explore this moduleEmergency
Follow every emergency patient on one board, from arrival and triage to the disposition. NXH Care registers unidentified arrivals, records triage on a five-level scale with each re-triage kept, and stamps the moment a doctor first picks up the patient. An admission carries an SBAR handover to the ward. Included in Care Hospitals.
Explore this moduleTheatre and surgery
Book theatre cases without clashes, then follow each one through the pre-op checklist, the WHO sign in, time out and sign out, the anaesthesia record, the operation note and recovery. Implants are recorded by lot and serial number, and procedures, implants and theatre time reach the bill. Included in Care Hospitals.
Explore this modulePharmacy & Inventory
Dispense against the electronic prescription while tracking medicine batches, expiry dates and stock activity. NXH Care updates the controlled drugs register with recorded movements and flags reorder items. Pharmacy and stock is included in Care Hospitals and available as an add-on for clinic plans, linking the prescribing record with the pharmacy workflow.
Explore this moduleDental Practice Management
Chart dental findings, record periodontal detail and annotate diagrams within the shared patient file. NXH Care keeps allergies and medical history beside the chart, builds phased treatment plans with estimated fees, and books items into appointments. Completed treatment reaches the bill with its tooth and surface. Dental is an add-on that can be added to any Care plan.
Explore this modulePatient Portal
Give patients a browser portal for bookings, released results, visit summaries and prescriptions, in English or Arabic. Patients sign in with a one-time code sent to the phone number on their record. Staff release each result and visit summary before the patient can see it. This add-on works with Care; video consultations need the separate Telehealth add-on.
Explore this moduleTelehealth
Book video appointments on the clinical schedule, start the room from the visit and let patients join through a private link without an account. NXH Care keeps notes, diagnoses and prescriptions in the same encounter, with a daily video visit list showing waiting, in-session and completed appointments for the clinician.
Explore this moduleHealth Data Exchange
Send clinical information to the exchange your regulator runs and keep the response. NXH Care has adapters for Malaffi and Riayati over HL7 v2.5.1 and for NABIDH over FHIR R4, with an exchange monitor showing each exchange from queued to acknowledged or failed. A facility is connected only after its pack, licence, credentials and onboarding are agreed. Available with any Care plan.
Explore this moduleConnected tools across your workflows
These tools support different parts of Care. Availability depends on the selected plan, modules, integrations and configuration.
-
Voice dictation
Dictate into the clinical note and review the text before signing.
Clinical documentation
-
Clinical coding
Find supported diagnosis, procedure and test codes where you document care.
Clinical and diagnostic workflows
-
Prescribing alerts
Review allergy and interaction findings while preparing a prescription.
e-Prescribing
-
Barcode specimens
Label and track specimens through collection and laboratory receipt.
Lab orders and Laboratory
-
Digital consent
Capture signatures and keep completed forms with the visit.
Consent workflows
-
Patient documents
Generate prescriptions, certificates, referral letters and discharge documents.
The modules that issue them
-
Queue management
Give reception and clinical teams a shared view of waiting patients.
Check-in & Payments
-
Claim checks
Review configured payer requirements before submitting claims.
Insurance Claims & Approvals
-
Health data exchange
Track submissions and responses through supported connections.
Regulatory integration pack
-
Shared patient identity
Keep patient information connected across authorised facilities.
Across authorised facilities
-
Two-factor sign-in
Add an authenticator code to staff sign-in where your policy requires it.
All Care plans
Know what is included before you decide
Compare the three Care plans and the modules available as add-ons. If your facility needs a specific combination, discuss it with our team.
-
Care Clinics
For everyday outpatient care
10 modules included
Includes
- Patient Registration
- Scheduling & Appointments
- Check-in & Payments
- Clinical Documentation & EMR
- e-Prescribing
- Outpatient Management
- Billing & Charge Capture
- Medical Records Management
- Staff Messaging
- Reports & Operational Insights
Add-ons: Clinical Orders & Results, Laboratory Management, Radiology & Imaging, Insurance Claims & Approvals, Theatre and surgery, Pharmacy & Inventory, Dental Practice Management, Patient Portal and Telehealth. Where licensed: Health Data Exchange.
-
Care Clinics Pro
For clinics with diagnostic and insurance workflows
14 modules included
Everything in Care Clinics, plus
- Clinical Orders & Results
- Laboratory Management
- Radiology & Imaging
- Insurance Claims & Approvals
Add-ons: Theatre and surgery, Pharmacy & Inventory, Dental Practice Management, Patient Portal and Telehealth. Where licensed: Health Data Exchange.
-
Care Hospitals
Nursing, inpatient, emergency and theatre care
19 modules included
Everything in Care Clinics Pro, plus
- Ward Nursing
- Inpatient & Bed Management
- Emergency
- Theatre and surgery
- Pharmacy & Inventory
Add-ons: Dental Practice Management, Patient Portal and Telehealth. Where licensed: Health Data Exchange.
Compare every module Hide the comparison
| Module | Care Clinics | Care Clinics Pro | Care Hospitals |
|---|---|---|---|
| Care Clinics | |||
| Patient Registration | Included in Care Clinics | Included in Care Clinics Pro | Included in Care Hospitals |
| Scheduling & Appointments | Included in Care Clinics | Included in Care Clinics Pro | Included in Care Hospitals |
| Check-in & Payments | Included in Care Clinics | Included in Care Clinics Pro | Included in Care Hospitals |
| Clinical Documentation & EMR | Included in Care Clinics | Included in Care Clinics Pro | Included in Care Hospitals |
| e-Prescribing | Included in Care Clinics | Included in Care Clinics Pro | Included in Care Hospitals |
| Outpatient Management | Included in Care Clinics | Included in Care Clinics Pro | Included in Care Hospitals |
| Billing & Charge Capture | Included in Care Clinics | Included in Care Clinics Pro | Included in Care Hospitals |
| Medical Records Management | Included in Care Clinics | Included in Care Clinics Pro | Included in Care Hospitals |
| Staff Messaging | Included in Care Clinics | Included in Care Clinics Pro | Included in Care Hospitals |
| Reports & Operational Insights | Included in Care Clinics | Included in Care Clinics Pro | Included in Care Hospitals |
| Care Clinics Pro | |||
| Clinical Orders & Results | Add-on | Included in Care Clinics Pro | Included in Care Hospitals |
| Laboratory Management | Add-on | Included in Care Clinics Pro | Included in Care Hospitals |
| Radiology & Imaging | Add-on | Included in Care Clinics Pro | Included in Care Hospitals |
| Insurance Claims & Approvals | Add-on | Included in Care Clinics Pro | Included in Care Hospitals |
| Care Hospitals | |||
| Ward Nursing | Not in Care Clinics | Not in Care Clinics Pro | Included in Care Hospitals |
| Inpatient & Bed Management | Not in Care Clinics | Not in Care Clinics Pro | Included in Care Hospitals |
| Emergency | Not in Care Clinics | Not in Care Clinics Pro | Included in Care Hospitals |
| Theatre and surgery | Add-on | Add-on | Included in Care Hospitals |
| Add-ons | |||
| Pharmacy & Inventory | Add-on | Add-on | Included in Care Hospitals |
| Dental Practice Management | Add-on | Add-on | Add-on |
| Patient Portal | Add-on | Add-on | Add-on |
| Telehealth | Add-on | Add-on | Add-on |
| Regulatory packs | |||
| Health Data Exchange | Where licensed | Where licensed | Where licensed |
Example scenarios
Illustrative situations facilities bring to us, and how NXH Care handles them. They are examples, not customer accounts.
-
Medical Director multi-branch group
A returning patient visits another branch.
The team continues from the existing record rather than start a separate file.
The new clinician needs the history, allergies and previous notes before documenting the consultation.
An authorised clinician can review the connected patient history, allergies and previous notes before documenting the new consultation, because the patient identity is shared across the group.
-
CFO any facility
Finance needs to explain the bill.
Finance can see the services and adjustments behind every amount charged.
The amount charged has to be traced back to the care that was given.
Billing connects charges with the orders, procedures and dispensing recorded in Care, so finance can review the services and adjustments behind the amount charged.
-
Clinician high-volume OPD
A clinician has a busy outpatient list.
Findings recorded and reviewed while the patient is there.
Notes need to be complete without keeping the next patient waiting.
Vitals, allergies and history sit beside the consultation note. Structured templates and coding tools help the clinician document findings and review the record before signing.
-
Revenue cycle lead insurance-heavy market
The same rejection reason keeps returning.
The team can see the pattern and review the process behind it.
The pattern sits in the claims, not at the point of care.
Rejected claims carry the reasons the payer returned. The revenue cycle team can review them together and use the pattern to look again at documentation, authorisation or coding.
-
CIO regulated market
An integration team needs to follow up failed submissions to the health information exchange.
Staff can see which messages need attention and why.
Submission statuses and returned error reasons show which messages need attention. Staff correct the underlying issue and resend through the supported workflow.
-
Quality lead inpatient facility
A critical result needs prompt follow-up.
The result stays linked to the original request, with its acknowledgement recorded.
Who saw it, and when, has to be clear afterwards.
Orders and results keep the finding linked to the original request, with critical flags and acknowledgement information where configured. Laboratory verification and clinical acknowledgement stay separate steps.
Common questions
-
NXH Care is clinic and hospital management software that connects patient records, appointments, clinical documentation and billing. Additional modules support diagnostics, insurance, inpatient care and patient services.
-
Care Clinics covers core outpatient workflows. Care Clinics Pro adds diagnostic and insurance workflows. Care Hospitals adds inpatient, emergency, theatre and pharmacy services. Selected modules can also be added separately.
-
Yes. Additional modules can be enabled through your Care licence. Upgrading within Care keeps the existing patient records; configuration for the added services is agreed with our team.
-
Care supports one patient identity across the group. Access to records is governed by facility permissions and the agreed configuration.
-
Health data exchange is available through the applicable regulatory integration pack. Review the required exchange, message scope and onboarding status with our team before including the connection in your implementation.
-
Insurance Claims & Approvals is included in Care Clinics Pro and Care Hospitals and is available as an add-on to Care Clinics. Payer connectivity and supported transactions depend on the configured integration.
-
Dictation uses a speech service within the deployment environment, so the audio is not sent to an outside service. Confirm the processing location for your proposed deployment with our team.
-
With the Engage connection enabled, appointments can synchronise between the products and staff can open Engage from Care without signing in again.
-
Yes. Request a 30-day trial and our team will arrange a dedicated workspace for your facility. No payment card is required.
Not answered here? Contact the team
NXH Flow