Hospital information system for the UAE
We offer HIS and EMR software for UAE care teams, linking patient records, bills and the evidence your clinic or hospital needs to review its work.
Best fit in the UAE
Hospitals, clinics and healthcare groups licensed under DoH Abu Dhabi, DHA or MOHAP, where each facility works within its own licensing, claims and information-sharing requirements. A patient may book in Dubai, attend a specialist in Abu Dhabi and return to a clinic in Al Ain. The practical challenge is a clear clinical record, the bill and the evidence behind each decision.
NextHealth Technologies is the software division of Alpha Health Group, a healthcare operator based in Abu Dhabi and Dubai. Its experience running facilities and consulting on accreditation informs how NextHealth approaches signed records, staff credentials, investigations and the work needed before an inspection.
Where things stand today for UAE facilities
- Hosting: UAE hosting is confirmed. NextHealth hosts UAE data in the UAE.
- Clinical exchange: Care supports Malaffi and NABIDH connectivity within the agreed interface scope, with acknowledgements available for review. Facility onboarding and activation still need review. Riayati activation needs specific confirmation.
- Claims: Care includes the documented UAE claims workflow, including DHPO/eClaimLink context. Shafafiya requirements, transaction scope, coding and facility setup are reviewed separately. A platform name on this page does not guarantee a live route, an accepted claim or payment.
- Security evidence: Access roles, two-factor sign-in and audit records provide evidence for security review, including an ADHICS discussion in Abu Dhabi. Your facility assesses the controls and approves its procedures.
- Incident and quality reporting: In Abu Dhabi, Flow sends each incident, maternal and perinatal death reports and the monthly zero report to the DoH incident reporting gateway, using the facility’s own credentials. JAWDA indicator calculations remain subject to completed, confirmed functionality.
- Interface language: The current product interface is English. An Arabic interface is not claimed.
The local workflow
DoH Abu Dhabi, DHA and MOHAP provide distinct regulatory contexts. Malaffi, NABIDH and Riayati concern clinical information exchange. DHPO/eClaimLink and Shafafiya concern different claims and reporting workflows. An accepted clinical message does not establish that an insurance claim has been accepted.
The UAE Health ICT Law sets specific conditions for health information, including restrictions on processing and storing it outside the country, subject to permitted exceptions.
Confirm before scoping
- Which emirate and regulator apply to each facility, and what type of facility is it?
- Which payers do you bill, and which claims route does each one use?
- Which clinical exchange do you need, and who activates it for your facility?
- Which coding variant and payer rules apply to your claims?
- Which JAWDA indicators, if any, does your facility need to report?
Where the products fit
NXH Care brings registration, appointments, clinical notes, prescribing and billing into the patient workflow. Care Clinics Pro adds laboratory, radiology and claims capability. Care Hospitals adds inpatient, nursing, emergency and theatre workflows. NXH Engage supports enquiry handling, booking, packages and patient relationships for private clinics. NXH Flow holds controlled documents, credential records, incidents, complaints and audit findings. NXH One connects their shared records when products are combined.
Flow Quality indicators is still being completed. Review its availability separately before a rollout depends on it.
Illustrative example: a patient visit to a claim
This example uses synthetic data. It shows the order of work, not a customer result or a live connection.
- Reception registers a synthetic patient, Layla Hassan, and books an outpatient appointment with a clinician.
- The clinician records vitals, allergies and a consultation note, then reviews and signs the record.
- Charges are raised from the visit, and the bill is split between insurer and patient.
- With Care Clinics Pro or Care Hospitals, the billing team prepares a claim from the visit record in the payer’s required format, with checks against payer rules and approvals.
- If the payer returns a rejection with a coded reason, the team follows it into a resubmission workflow.
Which claims route carries the claim, DHPO/eClaimLink or Shafafiya, and whether it is live for your facility, is confirmed in scoping.
A UAE demo agenda
- Walk one patient journey from registration to claim.
- Review one payer workflow against the claims route you use.
- Review one inspection requirement and the records that support it.
- Agree facility onboarding, migration, access and sign-off before go-live.
Bring three things to your UAE demo
A useful first conversation starts with your own work, not a feature list.
Book a demo-
A patient encounter
One representative visit, from registration to the signed clinical record.
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A payer or payment workflow
The claim, invoice or package your team handles most, and the response it needs.
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An evidence question
One licensing, quality or inspection requirement you need to be able to show.
What your teams can run in the UAE
Each product is selected and scoped on its own. These are the modules most relevant to the UAE, with how each one is bought.
NextHealth Care
Keep registration, clinical notes, prescriptions and billing on one patient record, with plans for outpatient clinics and hospitals.
6 modules most relevant to the UAE
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Patient Registration Create a usable patient record with guided registration, validation before saving and support for duplicate prevention. Reception can find returning patients before creating another record and capture the information needed by the teams involved in care. Included in every Care plan, this module establishes the patient identity that the visit depends on. Included in Care Clinics, Care Clinics Pro and Care Hospitals. Explore -
Clinical Documentation & EMR Keep vitals, allergies, history and clinical notes together in the consultation workspace. NXH Care provides structured fields, templates, ICD-10 and CPT lookup, and optional dictation transcribed on the customer’s own infrastructure. The treating doctor signs the note, which is then frozen, and any later change is a signed addendum linked to the original. Included in all three Care plans. Explore -
Billing & Charge Capture Connect recorded care with its financial outcome. When a consultation is signed, NXH Care opens a draft bill and composes charges from procedures, laboratory, radiology and dispensed medication, priced from the service catalogue or the payer’s tariff. The total is divided between insurer and patient, and discounts, refunds and adjustments are limited to permitted roles and audited. Included in all three Care plans; insurance claim processing is separately licensed. Explore -
Insurance Claims & Approvals Keep the insurance workflow attached to the patient visit. NXH Care checks eligibility where the payer’s service is connected, tracks prior authorisations, builds claims from the visit record for the payer’s gateway and checks them against payer rules. Submission, acknowledgement, decision and payment are separate statuses, and a rejection carries its coded reason into a correction and resubmission. Included in Care Clinics Pro and Care Hospitals; available as an add-on to Care Clinics. Explore -
Medical Records Management Follow completion, access and release of the medical record. NXH Care lists incomplete records against the responsible clinician, logs views of patient records, runs release of information requests with a disclosure log, and asks for a reason before a chart is opened outside the care team. A different person reviews that access. Retention and disclosure decisions stay with your organisation. Included in all three Care plans. Explore
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Health Data Exchange Send clinical information to the exchange your regulator runs and keep the response. NXH Care has adapters for Malaffi and Riayati over HL7 v2.5.1 and for NABIDH over FHIR R4, with an exchange monitor showing each exchange from queued to acknowledged or failed. A facility is connected only after its pack, licence, credentials and onboarding are agreed. Available with any Care plan. Applicable regulatory integration pack; available with any Care plan subject to confirmed scope and onboarding. Explore
NextHealth Engage
Bring enquiries, bookings, client records and follow-up into one commercial workspace, with core tools and add-ons for your clinic.
2 modules most relevant to the UAE
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Online booking Offer branch booking and team pages that follow the same rules as your front desk. NXH Engage supports approval of online requests, deposits to hold slots and a widget, API and webhooks for your website. Review the patient’s booking journey alongside the branch schedule and its selected confirmation and payment arrangements. Part of the Online booking add-on Explore -
Packages and memberships Keep package session counts, expiry dates and membership allowances visible around the client’s visits. NXH Engage reduces package balances as sessions are completed and supports membership renewals, gift cards and wallet credit. The front desk can review the available balance before checkout and explain the next transaction in the context of the purchased plan. Part of the Billing and point of sale add-on Explore
NextHealth Flow
Keep documents, workforce records, incidents and quality work organised across your facilities, starting with the modules you need.
4 modules most relevant to the UAE
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Document hub Keep facility licences, contracts and documents with their dates, versions and signatures in NXH Flow. Review and expiry reminders help teams organise the next action. Outside parties can sign through a link confirmed with a one-time code. Choose Flow Documents separately or alongside Flow Quality when policy preparation and audits are also needed. Flow Documents is sold separately Explore -
Credentials and licences Keep professional licence numbers, authorities, expiry dates and copies on the staff record in Flow HR. Store passports and verification reports alongside them, remind staff before expiry and record renewal details. This supports credential administration while the facility remains responsible for checking eligibility and the validity of the evidence it holds. Flow HR is sold separately Explore -
Incident management Record incidents, harm levels, investigations and corrective and preventive actions in NXH Flow. Flag sentinel events, record root cause analysis and take each action through approval to closure. Flow Incidents is sold separately, or paired with Complaints. For Abu Dhabi facilities, DoH incident reporting is built in: each incident goes to the DoH gateway as it is reported. Flow Incidents is sold separately Explore -
Clinical audits Use ready-made clinical and safety audit tools within Flow Quality. Record observations, score the audit on submission and review results month by month. Tools cover areas including hand hygiene, patient identification, handover, disinfection and sterilisation testing. These audit workflows are distinct from the broader Quality indicators capability, which is still being completed. Flow Quality is sold separately Explore
Running more than one product? NXH One connects their shared patient, staff and facility records. Explore NXH One
Common questions
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NXH Care covers clinical and billing workflows through clinic and hospital plans. Engage adds patient relationship workflows, and Flow adds operational evidence. Select the modules around your facility’s services; emergency, theatre and quality indicator availability require a separate review.
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Care supports NABIDH and Malaffi connectivity within the agreed scope. Facility onboarding and activation still need review. Riayati connection status requires separate confirmation; a general health data exchange capability is not proof of a live connection.
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UAE hosting is confirmed, alongside access controls and audit records. Those are inputs to an ADHICS assessment, not a complete compliance determination. Your team must review the applicable controls, deployment evidence and organisational procedures.
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Care includes the documented UAE claims workflow, including DHPO/eClaimLink context. Review Shafafiya requirements, transaction scope, coding and facility setup separately. A platform name on this page does not guarantee a live route, accepted claim or payment.
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No complete live JAWDA calculation or submission engine is claimed. Quality indicators is still being completed. Available audits and incident records can support quality review, but each indicator needs confirmed scope and validated output.
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Yes. Care Clinics is the starting point for outpatient clinical and billing work. Care Clinics Pro adds laboratory, radiology and claims. Engage can address booking, packages and patient relationships where those are the immediate business priority.
Regulatory references 6
Official sources for the local context on this page, checked on 11 October 2026. They describe each programme, not a NextHealth connection.
Not answered here? Contact the team
