Keep the patient relationship moving
NXH Engage brings your clinic’s front office, client records, services and team schedule into one workspace. Add the tools you need for enquiries, online booking, payments, campaigns and retention, so commercial activity stays connected around each client.
How a patient moves through Engage
From the first enquiry to the next visit, every step lands on one patient timeline your front desk and marketing team share.
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Enquiry received WhatsApp messages in one shared inbox, once connected
- Lead qualified Owner and next action set
- Appointment booked Confirmed on the same call
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Attendance confirmed No-shows chased and refilled
- Visit attended Checked in at the front desk
- Feedback collected Unhappy answers routed
Patient retention
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Follow-up booked Raised as a task, then booked
- Returning patient Packages and referrals rewarded
Marketing insight
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Source attributed Review the recorded source of a booking
- Campaign targeted The right group, with consent
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Growth measured Enquiries to sales, by channel and campaign
A clearer view of each client
A booking is one part of the relationship.
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The whole client
Your team also needs the client’s details, treatment context, services and next steps.
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Engage core
Engage core brings front office, treatment and consent, Client 360, services and pricing, and team scheduling together.
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Add-ons when you need them
Add commercial tools where you need them, with a defined scope for each purchase.
Build around how your clinic grows
Keep the five core areas together, then choose from six add-ons covering leads, online booking, billing, campaigns and retention, commissions, and the Care connection. Explore each module to understand its role in your workflow.
- Built for
- Aesthetic, dermatology and dental clinics, wellness centres and clinic groups
- Used by Front desk, call centre, practice managers and marketing teams
- 14
- Modules
across 7 bands
Choose a module to explore
1 of 14 modules
Front office
Run the clinic day from a shared calendar, Today’s board and manager dashboard. NXH Engage sends reminders with confirmation and cancellation links by WhatsApp template and SMS where the clinic has connected them, and a waitlist offers freed slots. Reception follows arrivals through treatment and checkout, with payment available through the separately selected Billing and point of sale add-on.
Explore this moduleTreatment and consent
Give practitioners a treatment room view with today’s patients, service forms and before and after photographs. NXH Engage supports versioned consent documents signed on a tablet or through a private link, and keeps the signed PDF with the signature evidence. The record keeps treatment documentation and consent together, separate from the clinical record in NXH Care.
Explore this moduleClient 360
Bring appointments, notes, photographs and family links into one client profile, alongside commercial records from the add-ons you select. NXH Engage supports duplicate review with field-by-field merging and spreadsheet import with a preview. Teams can find the context they need before answering a question, preparing a visit or reviewing the client relationship.
Explore this moduleServices and pricing
Define service duration, buffers, price, deposit, image and aftercare alongside the rooms and equipment required. NXH Engage lets groups share services while maintaining branch prices. The catalogue gives booking and front-office teams a consistent service definition, with a last-price threshold supporting the review of discounts below the defined amount for that service.
Explore this moduleTeam scheduling
Set practitioner working hours, block leave and assign the service categories each person covers. NXH Engage uses that information in booking availability, while Tasks and My day show staff their daily work. Eligibility is a scheduling rule that the clinic maintains: it does not verify a licence or authorise treatment.
Explore this moduleSales pipeline
Give enquiries owners, response deadlines and a defined route towards booking or sale. NXH Engage raises follow-up tasks within the pipeline and shows conversion by recorded channel and agent. WhatsApp enquiries arrive once the clinic connects its own account; web forms, phone calls and walk-ins are captured by form, import or entry by hand.
Explore this moduleOnline booking
Offer branch booking and team pages that follow the same rules as your front desk. NXH Engage supports approval of online requests, deposits to hold slots and a widget, API and webhooks for your website. Review the patient’s booking journey alongside the branch schedule and its selected confirmation and payment arrangements.
Explore this modulePoint of sale
Handle services, products and gift cards at checkout, with offers, VAT invoices and split payments. NXH Engage tracks retail stock by batch and reconciles tills at close. Cash, card terminal and stored value are recorded at the till, while online Stripe and Tabby payments need the clinic’s own provider account, connected to the deployment. Tax is set per branch, for the country it trades in.
Explore this modulePackages and memberships
Keep package session counts, expiry dates and membership allowances visible around the client’s visits. NXH Engage reduces package balances as sessions are completed and supports membership renewals, gift cards and wallet credit. The front desk can review the available balance before checkout and explain the next transaction in the context of the purchased plan.
Explore this moduleCampaigns
Build campaign audiences from services received or packages held, then send now or schedule for later. NXH Engage checks marketing consent when the audience is built and again when sending, and records who was sent, skipped, delivered, read or replied. Leads and conversions are reviewed against the recorded source of each enquiry.
Explore this moduleLoyalty and referrals
Connect loyalty points with invoices and referral rewards with a friend’s paid first visit. NXH Engage supports spend-based earning tiers, checkout redemption, referral links and QR codes. The team can review how a reward arose and explain the available balance, with the related point-of-sale scope confirmed alongside the clinic’s retention programme.
Explore this moduleReviews and feedback
Collect a post-visit rating, comment and an additional question chosen by the clinic. NXH Engage raises manager tasks for low scores and provides public review invitations. The module gives the team a structured feedback route, with concerns brought into follow-up work and the patient’s account kept alongside the rating for review.
Explore this moduleCommissions and payouts
Connect invoice-based commission with percentage, flat or tiered rules by service, category or practitioner. NXH Engage supports reviewed payout runs, approvals and adjustments, with statements and My earnings for practitioners. Marking a run paid records the clinic’s own payment and does not move money, and Engage does not run payroll.
Explore this moduleCare connect
Connect a branch with Care appointments, patient matching and payment against Care bills at the Engage till. A strong identifier match links a client to a Care patient, and a person confirms phone-only matches. Exchanges are signed and logged, and payments are retried if Care cannot be reached. The clinic agrees the Care, Engage and point-of-sale scope for its branch.
Explore this moduleDetails that keep commercial work connected
Explore these capabilities within Engage, with availability matched to the core and add-ons you select.
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Online payments
Offer Stripe and Tabby payments for clinics with an account, within the relevant payment workflow.
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Signed consent
Keep consent signed by the client connected with the treatment record your team uses.
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Private clinical photos
Keep private clinical photos within Engage to support the treatment context available to your team.
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Gift cards
Use gift cards and wallet capabilities within the relevant commercial workflows in your selected package.
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Referral codes
Use referral codes to support the referral activity your clinic manages through the relevant add-on.
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Online booking tools
Use the booking widget and API to connect online booking with your clinic’s workflow.
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Spreadsheet import
Bring existing information into Engage through spreadsheet import as part of setting up your records.
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Review invitations
Invite clients to leave reviews through the review invitation capability in the relevant Engage add-on.
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Connected sign-in
Sign in from Care into Engage without a second password when using the connected products.
One core, with add-ons for your workflow
Every Engage licence includes the core. Select add-ons separately for the commercial workflows your team needs.
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Engage core
Front office, client records and scheduling
5 modules included
Includes
- Front office
- Treatment and consent
- Client 360
- Services and pricing
- Team scheduling
Add-ons: Sales pipeline, Online booking, Point of sale, Packages and memberships, Campaigns, Loyalty and referrals, Reviews and feedback, Commissions and payouts and Care connect.
Compare every module Hide the comparison
| Module | Engage core |
|---|---|
| Engage core | |
| Front office | Included in Engage core |
| Treatment and consent | Included in Engage core |
| Client 360 | Included in Engage core |
| Services and pricing | Included in Engage core |
| Team scheduling | Included in Engage core |
| Leads and pipeline | |
| Sales pipeline | Add-on |
| Online booking | |
| Online booking | Add-on |
| Billing and point of sale | |
| Point of sale | Add-on |
| Packages and memberships | Add-on |
| Campaigns and retention | |
| Campaigns | Add-on |
| Loyalty and referrals | Add-on |
| Reviews and feedback | Add-on |
| Commissions and payouts | |
| Commissions and payouts | Add-on |
| Care connection | |
| Care connect | Add-on |
Example scenarios
Illustrative situations facilities bring to us, and how NXH Engage handles them. They are examples, not customer accounts.
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Practice manager Aesthetic clinic
Reception, treatment and scheduling teams each need a clear picture of the same client.
Core front-office, treatment and scheduling work stays connected around the client record your team uses.
Separate workspaces make simple questions harder to answer.
Engage core includes front office, treatment and consent, Client 360, services and pricing, and team scheduling. These areas provide a common workspace for the information needed around the client’s visit.
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Marketing manager Dermatology clinic
Enquiries arrive before a clinical visit exists, but the team still needs to manage the relationship.
The leads and pipeline add-on gives enquiry management a defined place within Engage.
That early activity deserves its own workflow.
The leads and pipeline add-on supports the commercial work before a booking. When Care connection is selected, an enquiry can become a registered patient in Care without retyping the details.
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Clinic owner Dental clinic
Patients need a route to book online, while staff still need to manage the visit.
Online booking tools provide a connected route from your website into the clinic’s booking workflow.
The booking step should connect with the clinic’s work.
The online booking add-on provides a booking widget and API. These tools let the clinic offer online booking as part of its commercial workflow, alongside the core client and scheduling capabilities.
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Front desk manager Wellness centre
A client asks to use a package, gift card or wallet during their visit.
Packages, memberships, gift cards and wallet capabilities support the commercial details around the visit.
The desk needs the relevant commercial information together.
Engage provides packages and memberships alongside gift card and wallet capabilities within its commercial scope. Review the relevant billing and retention add-ons to match how your clinic sells and manages these services.
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Group manager Clinic group
Clients move from commercial enquiries into clinical care, but staff should not create their details twice.
Patient details carry from Engage into Care when the Care connection is in place.
The handover needs a shared patient identity.
The Care connection links the commercial and clinical products through the shared patient foundation. An enquiry can become a registered patient without retyping, and users can sign in from Care into Engage.
Common questions
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NXH Engage is patient engagement and commercial workflow software for private clinics. It connects front office, client records, treatment and scheduling, with add-ons for acquisition, booking, payments, campaigns and other commercial work.
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Every Engage licence includes front office, treatment and consent, Client 360, services and pricing, and team scheduling. These core areas provide the workspace for managing the client relationship around a visit.
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Choose from six add-ons: leads and pipeline, online booking, billing and point of sale, campaigns and retention, commissions and payouts, and Care connection. Select the scope that matches your clinic’s workflow.
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Online booking is available through the booking add-on, including a widget and API. Stripe and Tabby payments are available for clinics with an account. Review booking and payment scope together during your demonstration.
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Yes. The Care connection links Engage with the clinical platform. An enquiry can become a registered patient without retyping, and users can sign in from Care into Engage without a second password.
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Engage supports spreadsheet import. Bring a representative sample of your current records to the implementation discussion so the team can assess the fields and preparation required for your data.
Not answered here? Contact the team
NXH Flow