Hospital information system in Saudi Arabia
We offer HIS software for Saudi care teams to review patient records, claims and audit evidence in one scope shaped around their hospital or clinic.
Best fit in Saudi Arabia
A private hospital or polyclinic in Saudi Arabia where the clinical record and the insurance record must tell a consistent story. The diagnosis needs supporting documentation, the service needs the correct local coding context, and the team needs to understand the payer’s response.
As Alpha Health Group’s software division, NextHealth draws on healthcare operations and accreditation consulting experience in the UAE. That background informs its approach. It is not presented as a Saudi certification or local customer reference.
Demonstrable now, and what needs confirmation
- Can be reviewed now: Care structured clinical documentation, code lookup and claims records. Flow controlled documents, policies, credential records, incident investigations, complaints and risk actions. Engage booking, packages and patient follow-up within its available communication channels.
- Needs confirmation: Live NPHIES submission, Saudi terminology coverage and transaction testing. No NPHIES certification or live submission is claimed. General ICD-10 lookup and FHIR support do not establish a working NPHIES connection.
- Hosting: NextHealth’s Saudi deployment approach uses an in-Kingdom cloud region. The actual region, access arrangements, backups and any transfer or remote-support implications are agreed before patient data is loaded. No provisioned environment is stated.
- Interface language: The current product interface is English. An Arabic interface is not claimed.
The local workflow
The NPHIES financial services framework covers eligibility, authorisations, claims and payment-related messages using FHIR profiles. CHI’s medical standards distinguish ICD-10-AM and the Saudi Billing System. Bring the actual claim type and coding requirements to the first review.
Saudi PDPL requirements, relevant cybersecurity controls and sector conditions belong in the deployment assessment. Flow gives quality teams controlled documents, policies, credential records, incident investigations, complaints and risk actions to examine during CBAHI preparation. Your facility determines the applicable programme and signs off the evidence. Purchasing the software does not confer accreditation.
Confirm before scoping
- Which claim types and payers go through NPHIES first?
- Which coding sets are required, in which versions, and under which licensing arrangements?
- Which NPHIES transactions need testing before operational use?
- Which in-Kingdom hosting arrangement, backup location and support access apply?
- Which CBAHI programme applies to your facility?
Where the products fit
Care Clinics supports outpatient records and billing. Care Clinics Pro adds laboratory, radiology and claims. Care Hospitals adds inpatient, nursing, emergency and theatre workflows. Flow adds governance evidence and Engage adds patient relationships. For groups using several products, NXH One connects the shared patient, staff, facility and encounter records without treating every country’s requirements as identical.
Flow Quality indicators is still being completed. Review its availability separately before a rollout depends on it.
Start with a Saudi scope assessment
Walk through an insured visit and a quality review with your clinical, finance and IT leads. Confirm coding, NPHIES activation, in-Kingdom hosting and migration responsibilities before agreeing the rollout, rather than relying on a general regional label.
Bring three things to your Saudi Arabia demo
A useful first conversation starts with your own work, not a feature list.
Book a demo-
A patient encounter
One representative visit, from registration to the signed clinical record.
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A payer or payment workflow
The claim, invoice or package your team handles most, and the response it needs.
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An evidence question
One licensing, quality or inspection requirement you need to be able to show.
What your teams can run in Saudi Arabia
Each product is selected and scoped on its own. These are the modules most relevant to Saudi Arabia, with how each one is bought.
NextHealth Care
Keep registration, clinical notes, prescriptions and billing on one patient record, with plans for outpatient clinics and hospitals.
6 modules most relevant to Saudi Arabia
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Clinical Documentation & EMR Keep vitals, allergies, history and clinical notes together in the consultation workspace. NXH Care provides structured fields, templates, ICD-10 and CPT lookup, and optional dictation transcribed on the customer’s own infrastructure. The treating doctor signs the note, which is then frozen, and any later change is a signed addendum linked to the original. Included in all three Care plans. Explore -
Laboratory Management Follow each specimen from collection to a verified result. NXH Care tracks specimens by barcode, checks values against reference ranges, flags abnormal and critical results and alerts the ordering clinician. A different authorised person verifies every result before release, and a rejected quality control run holds release. Analyser results can arrive by HL7 and pass the same checks. Included in Care Clinics Pro and Care Hospitals. Included in Care Clinics Pro and Care Hospitals; available as an add-on to Care Clinics. Explore -
Radiology & Imaging Connect imaging requests, studies and radiologist reports with the patient visit. NXH Care records the study, holds image and DICOM files with a browser viewer, and shows the signed impression on the encounter. It does not exchange DICOM with modalities or a PACS and does not record radiation dose, so scope any equipment connection with the team before agreement. Included in Care Clinics Pro and Care Hospitals; available as an add-on to Care Clinics. Explore -
Insurance Claims & Approvals Keep the insurance workflow attached to the patient visit. NXH Care checks eligibility where the payer’s service is connected, tracks prior authorisations, builds claims from the visit record for the payer’s gateway and checks them against payer rules. Submission, acknowledgement, decision and payment are separate statuses, and a rejection carries its coded reason into a correction and resubmission. Included in Care Clinics Pro and Care Hospitals; available as an add-on to Care Clinics. Explore -
Medical Records Management Follow completion, access and release of the medical record. NXH Care lists incomplete records against the responsible clinician, logs views of patient records, runs release of information requests with a disclosure log, and asks for a reason before a chart is opened outside the care team. A different person reviews that access. Retention and disclosure decisions stay with your organisation. Included in all three Care plans. Explore
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Health Data Exchange Send clinical information to the exchange your regulator runs and keep the response. NXH Care has adapters for Malaffi and Riayati over HL7 v2.5.1 and for NABIDH over FHIR R4, with an exchange monitor showing each exchange from queued to acknowledged or failed. A facility is connected only after its pack, licence, credentials and onboarding are agreed. Available with any Care plan. Applicable regulatory integration pack; available with any Care plan subject to confirmed scope and onboarding. Explore
NextHealth Flow
Keep documents, workforce records, incidents and quality work organised across your facilities, starting with the modules you need.
5 modules most relevant to Saudi Arabia
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Document hub Keep facility licences, contracts and documents with their dates, versions and signatures in NXH Flow. Review and expiry reminders help teams organise the next action. Outside parties can sign through a link confirmed with a one-time code. Choose Flow Documents separately or alongside Flow Quality when policy preparation and audits are also needed. Flow Documents is sold separately Explore -
Policies and procedures Prepare, review and approve policies through named, signed stages in Flow Quality. Use category templates, maintain issue and review dates, and keep policy PDFs with their approvals. Staff can request changes and the change log retains history. This workflow supports policy revision but does not record staff acknowledgement that they have read the policy. Flow Quality is sold separately Explore -
Credentials and licences Keep professional licence numbers, authorities, expiry dates and copies on the staff record in Flow HR. Store passports and verification reports alongside them, remind staff before expiry and record renewal details. This supports credential administration while the facility remains responsible for checking eligibility and the validity of the evidence it holds. Flow HR is sold separately Explore -
Incident management Record incidents, harm levels, investigations and corrective and preventive actions in NXH Flow. Flag sentinel events, record root cause analysis and take each action through approval to closure. Flow Incidents is sold separately, or paired with Complaints. Flow Incidents is sold separately Explore -
Risk management Keep risk assessments, controls, owners and target dates together in NXH Flow Risk. Score a risk from asset value, probability and impact, record a residual score after mitigation, and keep mitigation plans or acceptance decisions with the record. Owners are reminded as target dates approach, and an audit trail records changes. The module is sold separately and risk decisions remain with the organisation’s responsible people. Flow Risk is sold separately Explore
NextHealth Engage
Bring enquiries, bookings, client records and follow-up into one commercial workspace, with core tools and add-ons for your clinic.
2 modules most relevant to Saudi Arabia
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Online booking Offer branch booking and team pages that follow the same rules as your front desk. NXH Engage supports approval of online requests, deposits to hold slots and a widget, API and webhooks for your website. Review the patient’s booking journey alongside the branch schedule and its selected confirmation and payment arrangements. Part of the Online booking add-on Explore -
Packages and memberships Keep package session counts, expiry dates and membership allowances visible around the client’s visits. NXH Engage reduces package balances as sessions are completed and supports membership renewals, gift cards and wallet credit. The front desk can review the available balance before checkout and explain the next transaction in the context of the purchased plan. Part of the Billing and point of sale add-on Explore
Running more than one product? NXH One connects their shared patient, staff and facility records. Explore NXH One
Common questions
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NextHealth offers Care clinical and billing workflows for a Saudi implementation discussion, supported by Engage and Flow where needed. The rollout must explicitly confirm local coding, NPHIES transactions, hosting and language requirements before operational use.
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No NPHIES certification or live submission is claimed in the confirmed product scope. Care has claims functionality and FHIR capability, but the specific NPHIES profiles, transactions and facility activation need demonstrated evidence.
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Care’s confirmed general code lookup does not establish Saudi-specific coding coverage. Confirm the required ICD-10-AM and Saudi Billing System content, versions and licensing arrangements against the actual workflow before including them in scope.
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The Saudi deployment approach uses an in-Kingdom cloud region. The actual environment, backups, support access and any transfer arrangements need agreement before implementation; this is not a claim that your facility’s environment is already provisioned.
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Flow holds document versions, policy approvals, staff credentials, incident investigations and other selected evidence for review. Your facility determines the programme requirements and assesses practice. No software purchase guarantees CBAHI accreditation or complete requirement coverage.
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The current product interface is English. An Arabic interface is not claimed. Discuss staff language needs, documents and training requirements during scoping so the implementation decision reflects what is available.
Regulatory references 4
Official sources for the local context on this page, checked on 11 October 2026. They describe each programme, not a NextHealth connection.
Not answered here? Contact the team
