Wellness centres selling memberships, packages and repeat visits
For wellness centres
Keep bookings, memberships and repeat visits easier to follow. Give your team a shared view of availability, service details and client balances as people move from booking to checkout.
Illustrative example: a membership from booking to renewal
This example uses synthetic data. A client, Lena Moore, books a first session online and joins a monthly membership. The plan sets its price, its included sessions and any discount. Her first period is billed and, once it is paid, her benefits apply. At each visit the desk sees her remaining sessions, redeems one, and takes any balance from her wallet, a gift card or another payment method. At the end of the period the membership renews.
Expiry, cancellation and unpaid renewals
- A client can ask to cancel at once or at the end of the paid period, or to pause the membership.
- If a renewal is unpaid, benefits continue for the grace days set for the branch, and the membership lapses after the lapse days set for the branch.
- Packages carry a validity period, and their status moves to expired or depleted.
- Where your centre has a card payment account connected and the member has a saved card, the system attempts the renewal charge up to three times, two days apart, then leaves it with the desk. Without a saved card, the desk collects payment. Confirm which applies to your centre during implementation planning.
Where the clinical record starts
Engage core provides the client record, service catalogue, team scheduling, front office and treatment forms. Online booking adds the website booking route, and Billing and point of sale adds packages, memberships, wallet and gift-card use. When a service needs a clinical record, such as a consultation with a doctor, Care carries it. Wearable connections and nutrition-plan tools are not established capabilities in this solution.
Bring one membership and one package
Follow a booking, review the available practitioner, then inspect the checkout and the remaining balance. This lets your team judge the workflow against the questions clients ask every day.
What you open with
A starting selection for your evaluation, not every feature in the chosen plan. Each module shows how it is bought, and a module marked as still being completed is not ready to deploy.
NextHealth Engage
9 modules- Front office EN-11 Included in Engage core
- Treatment and consent EN-12 Included in Engage core
- Client 360 EN-15 Included in Engage core
- Services and pricing EN-09 Included in Engage core
- Team scheduling EN-17 Included in Engage core
- Online booking EN-03 Part of the Online booking add-on
- Point of sale EN-13 Part of the Billing and point of sale add-on
- Packages and memberships EN-18 Part of the Billing and point of sale add-on
- Loyalty and referrals EN-08 Part of the Campaigns and retention add-on
Add clinical scope when services need it
Start with Engage core, then select Online booking and Billing and point of sale for the booking and membership journey. Add Campaigns and retention when rewards and communication are part of your model. If the centre also provides clinical consultations, evaluate Care Clinics and the appropriate Care connection scope. Flow can be selected later for staff records, documents or policies. Keep the scope tied to the services you actually provide rather than buying capabilities implied by a broad wellness label.
Common questions
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Yes. Select Billing and point of sale alongside Engage core. The scope includes packages and membership entitlements, with balances and expiry information available for the team to review.
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Yes, through the Online booking add-on, which includes a booking widget and integration options. Review availability rules, approval arrangements and deposit handling against your centre’s setup.
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They can, within limits. Where your centre has a card payment account connected and the member has a saved card, the system attempts the renewal charge up to three times, two days apart, and then leaves it with the desk, which is notified when a charge fails. Otherwise the desk collects payment. Confirm which applies to your centre during implementation planning.
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No wearable integration or nutrition-plan capability is claimed. This solution focuses on service booking, client records, entitlements and checkout, with Care available for clinical consultation needs.
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The required record depends on the services and licensing context of your centre. Evaluate Care for clinical consultations; Engage supports the described commercial and service workflows rather than every clinical record requirement.
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A membership can be cancelled at once or at the end of the paid period, or paused. An unpaid renewal keeps its benefits for the branch’s grace days and then lapses after the branch’s lapse days. Packages carry a validity period set when they are created. Review each rule against your own offer during the demonstration.
Not answered here? Contact the team
NXH Flow