Services and pricing
NextHealth Engage
NextHealth Engage
Included in Engage core
NXH Engage services and pricing gives each service a clear operational definition. Duration, buffers, price, deposit rule, image and aftercare sit with the rooms and equipment the service needs. Groups can share the service while each branch sets its own price. A last price is the lowest price staff may charge without a written reason: a price typed in below it needs an explanation, while an offer the clinic created may go lower. The catalogue gives teams a consistent starting point for scheduling and explaining the offer.
Define the service before the appointment is booked
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Step 1
Define service
Set duration, buffers and details
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Step 2
Link resources
Identify the rooms and equipment
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Step 3
Set pricing
Maintain branch prices and deposits
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Step 4
Set last price
Choose the lowest price without a reason
What your team can do
- Set service durations and buffers for appointment planning.
- Keep prices and deposit rules against each service.
- Link the rooms and equipment required for the service.
- Share service definitions while setting prices by branch.
- Keep images and aftercare information with the service.
- Use the last-price threshold to support discount review.
A service price needs the operational detail behind it.
Give every branch a consistent service definition
The same service can be described differently across a group unless its practical details are defined together. Duration, buffers and required resources affect booking, while the price and deposit affect the commercial conversation.
What the last price means
Each service has a selling price and, optionally, a last price: the lowest price staff may charge without explaining why. At the till a cashier can type a lower price for a line, but never one above the selling price. If the typed price is below the last price, Engage asks for a written reason and then lets the sale go ahead. It warns and records, and it does not block. An offer that the clinic created and switched on may price below the last price without a reason, because the clinic authorised that price when it created the offer. One offer applies to a line, and offers do not stack.
The invoice keeps the list price and shows the discount separately, with VAT worked out on the net amount. Engage has no separate approval step for discounts. The control is the written reason, and the permission to manage offers decides who sets up promotions.
What is shared and what each branch decides
A group shares a service’s name, category, duration, buffers, VAT class and consultation requirement across its branches. Each branch keeps its own price, last price, whether the service is offered, its rooms and equipment, and its treatment form.
Illustrative example: one service at two branches
This example uses synthetic data.
A group offers a hydration facial at its Marina and Downtown branches. Duration, buffers and VAT class are shared. Marina sets a higher price and a last price. Downtown sets its own price and no last price, so no floor applies there. The service needs a treatment room and a hydration device, so the calendar offers a time only when a practitioner and both resources are free.
Related NXH Engage modules
3 more modules
Common questions
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Services and pricing is included in Engage core, which comes with every Engage licence. Related billing, campaign or connection capabilities depend on the add-ons selected.
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Yes. Services can be shared across the group while each branch sets its own price, keeping the underlying service definition consistent.
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Yes. Rooms and equipment can be linked to the services that need them, alongside duration and buffers used in appointment planning.
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It is the lowest price staff may charge for a service without a written reason. If a price typed in at the till is below it, Engage asks for the reason and then allows the sale. An offer the clinic created can price below it without a reason, and a price above the selling price is refused.
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Engage does not have a separate approval step for discounts. The control is the written reason for a price below the last price, and the permission to manage offers decides who can set up promotions. Clinics that need approval can set that rule in their own procedure.
Not answered here? Contact the team
NXH Flow