We keep it running, and keep improving it
AI agents, data platforms and applications operated by our teams under service levels, with improvements every month.
Go-live is the start, not the finish.
Models drift, data sources change and staff need support. Results hold when someone owns the running of the AI agents and data platforms we build, and is measured on it.
What we run
AI operations
- Agents and models monitored against agreed measures
- Regular evaluation and retraining
- Incidents handled and reported
Managed data platforms
- Pipelines, data quality and dashboards kept current
- New sources and requests added as you grow
- Access reviews and audit records
Application support
- Maintenance, fixes and enhancements
- For software we built and for your other systems
- Release management and testing
Managed operations
- Claims and revenue cycle work run by our agents with a small expert team
- Patient access and contact centre operations
- Starting with a pilot, priced partly on results
How we take over
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1
Transition
We document what runs today, agree service levels and set the baseline.
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2
Operate
Ongoing
Our team runs and supports the systems within the agreed hours and service levels.
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3
Report
Monthly
Every month you see results against the service levels and the baseline.
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4
Improve
Quarterly plan
We propose and deliver improvements, so the systems get better while we run them.
Service you can measure
- Service levels in the contract
- Response and resolution times agreed up front, and reported every month.
- Results against a baseline
- We measure where you started, so improvement is a number, not an impression.
- One accountable team
- The people who run your systems know healthcare and know what they are running.
- Hosted in the country
- Operations run in the country, with patient data never copied outside it.
Ways to start
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Annual
Managed AI operations
Monitoring, evaluation and improvement of your agents and models under service levels.
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Annual
Managed data platform
Your data platform and analytics operated and extended by our team.
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Annual
Application support
Maintenance and enhancement of your healthcare applications.
Common questions
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Yes, after a short transition in which we document them, agree service levels and take over support.
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Every month, against the service levels and the baseline we agreed, with the improvements made and those planned next.
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For work where results can be measured, such as claims, part of the fee can be tied to them. We agree the measure and the baseline first.
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In the country, in your environment or ours, as the UAE Health ICT law requires for UAE health data. Patient data is never copied outside it. Our hosting and security pages have the detail.
Not answered here? Contact the team
NXH Flow