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Regulatory audits

NextHealth Flow

Flow Quality is sold separately

NXH Flow regulatory audits organises the review by scope and requirement. Auditors mark each item met, partly met, not met or not applicable, then record the action required and the responsible team. Photographs can support findings before the audit goes to an approver. The result is a record of the assessment and its ownership, helping the facility review what was found without treating a completed checklist as an automatic compliance decision or a guarantee of accreditation.

Make each audit finding clear and accountable

  1. Step 1

    Assess

    Review the scope and each requirement

  2. Step 2

    Rate

    Record the applicable assessment status

  3. Step 3

    Assign

    Add evidence and responsible teams

  4. Step 4

    Approve

    Send the audit for recorded approval

What your team can do

  • Organise audit checklists by the relevant scope and requirement.
  • Mark requirements met, partly met, not met or not applicable.
  • Record the action required against the relevant audit finding.
  • Identify the team responsible for addressing each recorded action.
  • Attach photographs to support the finding under review.
  • Send completed audits to an approver and retain findings.
Why it is hard to do well

Every audit finding needs context and a responsible team.

Make each audit finding clear and accountable

An audit is difficult to act on when findings are written as broad observations without the requirement or responsible team attached. The people following up need to understand what was assessed, how it was rated and what action the auditor recorded.

NXH Flow structures regulatory audits by scope and requirement. Auditors use the available assessment statuses, attach photographs and record the action needed with the team responsible. The audit then goes to an approver, preserving the findings as part of the reviewed record.

A stored audit record shows what was assessed, how it was rated and who is responsible for the action. It does not show that every requirement of an accreditation programme is covered, and it does not mean a regulator or accreditation body has accepted it.

Illustrative example: one finding with evidence

This example uses synthetic data.

During an internal audit of a clinic’s sluice room, the auditor marks one requirement as not met and attaches a photograph. The auditor records the action required and assigns it to the facilities team. When the checklist is complete, the audit goes to the approver, who records the approval. The finding, photograph, action, responsible team and approval stay together in the audit record.

Bring part of your facility’s audit checklist to the demonstration. Work through a met requirement, a gap and an item that does not apply, then review the approval step. This shows how the software supports evidence and accountability. The organisation and its authorised reviewers still make the compliance decisions; using a checklist does not confer regulator approval or accreditation.

Common questions

  • Regulatory audits sits within Flow Quality, which is sold separately. Flow has no compulsory core package; choose the commercial modules your facility needs.

  • No. Flow records assessments, evidence and actions for review. Accreditation and regulatory decisions remain with the responsible people and authorities outside the software.

  • Yes. The available statuses are met, partly met, not met and not applicable, allowing the assessment to reflect the requirement being reviewed.

  • Yes. Photographs can be attached to findings, alongside the required action and responsible team, before the audit is sent for approval.

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See Regulatory audits in action

Tell us how your team works today. We will focus the demonstration on the tasks, handovers and information you want to review.